TiviPro

Help with setup, playback, purchases and privacy

support@tivipro.app

  • Your deviceThe model, such as Apple TV 4K or iPhone 16
  • Its system versionSuch as tvOS 26.1 or iOS 26.1
  • What happenedWhat you did, and what you saw
  • What you expectedWhat should have happened instead
Email support

Never send playlist passwords or payment details. Leave out complete playlist links and anything else secret, too.

Common questions

Where do channels come from?

Add a playlist from a provider you already use. TiviPro does not supply channels, provider subscriptions, or media rights.

How do I restore TiviPro+?

Open TiviPro+ in the app and choose Restore Purchases while signed in to the Apple Account that made the purchase.

How do I cancel a subscription?

On iPhone or iPad, open Settings → your name → Subscriptions. On Apple TV, open Settings → Users and Accounts → your account → Subscriptions.

Removing the app does not cancel a subscription.

Why is catch-up unavailable?

Catch-up and Watch from Start depend on your provider’s archive support and retention window. TiviPro does not make local recordings.

Your information

To ask about information TiviPro holds, or to have it corrected or deleted, write to the same address. The privacy policy explains what is held and where.